Sikap Pemustaka terhadap Sarana dan Prasarana Perpustakaan di Dinas Perpustakaan dan Kearsipan Kota Bukittinggi Users’ Attitudes Toward Library Facilities and Infrastructure at the Bukittinggi City Library and Archives Office
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Page Numbers:
2097-2105
Digital Object Identifier:
10.58578/tsaqofah.v6i2.8791
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Authors:
Zhafirah Rahma1, Marlini Marlini2 
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Abstract
Although library facilities and infrastructure are key components in supporting service quality, studies that specifically describe users’ attitudes toward facilities and infrastructure at the level of regional library agencies remain limited. This study aimed to describe library users’ attitudes toward facilities and infrastructure at the Office of Library and Archives of Bukittinggi City based on the standards stipulated in Regulation of the Head of the National Library No. 8 of 2017 on the National Standards for Regency/Municipal Libraries (SNP), which include the library’s location, building, room, and facilities. The research employed a quantitative method with a descriptive approach, involving 99 library users selected through simple random sampling. Data were collected through observation, questionnaires, and literature study, and then analyzed using quantitative descriptive statistics. The results showed that users’ attitudes toward the library’s location had an average score of 4.15, toward the library building 3.99, toward the library rooms 4.23, and toward library facilities 4.11, all of which indicate generally positive attitudes, although several notes remain regarding limitations in the available facilities. These findings affirm that the facilities and infrastructure at the Office of Library and Archives of Bukittinggi City are, in general, perceived positively by users in line with SNP benchmarks, while also signaling the need for continuous improvement to optimize comfort and the quality of services at regional libraries.
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