Pengaruh Quality of Work Life dan Knowledge Management terhadap Organizational Citizenship Behavior (OCB) pada Pegawai Bank Nagari Simpang Empat The Effect of Quality of Work Life and Knowledge Management on Organizational Citizenship Behavior (OCB) among Employees of Bank Nagari Simpang Empat

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Page Numbers: 2241-2255
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Published: May 1, 2026
Digital Object Identifier: 10.58578/yasin.v6i3.9883
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Authors:
Helli Fransisca1, Suhelmi Helia2
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Helli Fransisca
STIE KBP Padang
Suhelmi Helia
STIE KBP Padang

Abstract

Excellent and high-quality human resources are an important factor in supporting the achievement of organizational goals, including in the banking sector, which requires employees to work professionally and demonstrate voluntary work behavior beyond their formal duties. This study aimed to analyze the effect of quality of work life and knowledge management on the organizational citizenship behavior (OCB) of employees at Bank Nagari Simpang Empat Branch. This study used a quantitative approach with a survey design. The research population included all 84 employees of Bank Nagari Simpang Empat Branch, consisting of 53 permanent employees and 31 outsourced employees. The sampling technique used was total sampling, so the entire population was included as respondents. Data were collected through questionnaires and analyzed using multiple linear regression with the assistance of SPSS version 25.0. The results showed that quality of work life had a positive and significant effect on OCB. Knowledge management also had a positive and significant effect on OCB. Simultaneously, the two variables had a positive and significant effect on employees’ OCB. These findings confirm that improving the quality of work life and knowledge management plays an important role in encouraging employees’ voluntary work behavior. The implications of this study indicate the need for banking organizations to strengthen a work environment that supports employee well-being and optimize knowledge management as a human resource development strategy oriented toward improving organizational performance.

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How to Cite
Fransisca, H., & Helia, S. (2026). Pengaruh Quality of Work Life dan Knowledge Management terhadap Organizational Citizenship Behavior (OCB) pada Pegawai Bank Nagari Simpang Empat. YASIN, 6(3), 2241-2255. https://doi.org/10.58578/yasin.v6i3.9883

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Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

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