Inovasi Budaya Organisasi Publik untuk Meningkatkan Kinerja Pelayanan Publik di Indonesia Innovations in Public Organizational Culture to Improve Public Service Performance in Indonesia
Main Article Content
Abstract
Public organizational cultural innovation is one of the efforts to improve public service performance in Indonesia. This research aims to examine the concept, practices, supporting factors, and challenges in implementing public organizational cultural innovation. The method used is a literature review by analyzing various relevant sources of literature. The results show that the application of values of integrity, professionalism, teamwork, and customer-oriented approach can improve the indices of public satisfaction, efficiency, and effectiveness of public services. The factors supporting the success of public organizational cultural innovation include leadership commitment, employee engagement, effective communication, and appropriate reward systems. However, the implementation of public organizational cultural innovation also faces challenges such as resistance to change, resource limitations, and bureaucratic complexity. A comprehensive strategy and support from various parties are needed to optimize public organizational cultural innovation in enhancing public service performance in Indonesia.
Citation Metrics:
Downloads
Article Details
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
References
Arumastuti, N. K., & Setyaningrum, D. (2023). Evaluasi Implementasi Balanced Scorecard di Komisi Pemberantasan Korupsi. Jurnal Manajemen Bisnis dan Keuangan, 4(2), 170-181.
Buchheim, L., Krieger, A., & Arndt, S. (2020). Innovation types in public sector organizations: a systematic review of the literature. Management Review Quarterly, 70(4), 509-533.
Divania, C. N., Aprilia, I., Latuheru, N. E., & Isa, R. A. (2023). ANALISIS PERKEMBANGAN KASUS KORUPSI DAN PERAN KOMISI PEMBERANTASAN KORUPSI DALAM PEMBERANTASAN KASUS KORUPSI DI INDONESIA SERTA STUDI KASUS FIRLI BAHURI. Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora, 1(3), 46-55.
Islam, M. A. (2018). The impact of employee empowerment on employee satisfaction and service quality: Empirical evidence from financial enterprises in Bangladesh. Business: Theory and Practice, 19, 178-189.
Katzenbach, J. R., & Smith, D. K. (2015). The wisdom of teams: Creating the high-performance organization. Harvard Business Review Press.
Meuleman, L. (2021). Public administration and governance for the SDGs: Navigating between change and stability. Sustainability, 13(11), 5914.
Muduli, A. (2016). Exploring the facilitators and mediators of workforce agility: An empirical study. Management Research Review, 39(12), 1567-1586.
Prabowo, H., Suwanda, D., & Syafri, W. (2022). Inovasi pelayanan pada organisasi publik.
Rahima, S. N., Hinaya, S., & Kholidah, S. N. (2022). Efektivitas E-Lapor Dalam Upaya Peningkatan Kualitas Pelayana Di Diskominfo Kabupaten Bandung. PRAJA: Jurnal Ilmiah Pemerintahan, 10(3), 201-206.
Syaifudin, N. (2021). Pengaruh Iklim Dan Budaya Organisasi Terhadap Inovasi Pegawai Di Lingkungan Biro Hukum Kementerian Keuangan. Coopetition: Jurnal Ilmiah Manajemen, 12(2), 233-244.