Peningkatan Kinerja Sumber Daya Manusia melalui Lingkungan Kerja dan Budaya Service Excellence dengan Motivasi sebagai Variabel Intervening (Studi Kasus pada Tanatap Coffee) Improvement of Human Resource Performance through Work Environment and Service Excellence Culture with Motivation as an Intervening Variable (A Case Study at Tanatap Coffee)
Article Sidebar
Page Numbers:
2843-2863
Digital Object Identifier:
10.58578/arzusin.v6i4.9996
Viewed: 53 times
Downloaded: 20 times
LYAS Publisher cordially invites qualified professionals to serve as Editors or Reviewers. Your expertise will make an important contribution to maintaining and strengthening the academic quality of our publications. Interested applicants are kindly requested to complete the application form at the following link: Editors & Reviewers
Please feel free to contact us if you need any further information about the submission process or if you have any additional questions.
Authors:
Yuga Taufik1*, Siti Sumiati2 
Copyright :
Authors retain copyright and grant the journal right of first publication.
Main Article Content
Abstract
Improving human resource performance is an important aspect in the increasingly competitive food and beverage industry, particularly at Tanatap Coffee. The main problem in this context lies in the suboptimal systematic implementation of the work environment and service excellence culture, as well as the lack of structured management of employee motivation. This study aimed to analyze the effect of the work environment and service excellence culture on human resource performance, with motivation as a mediating variable. This study used a quantitative approach with a survey method through the distribution of questionnaires to 94 Tanatap Coffee employees. Data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the assistance of SmartPLS. The results showed that the work environment and service excellence culture had positive effects on employees’ work motivation. In addition, the work environment and service excellence culture also had positive effects on human resource performance. Motivation was proven to mediate the effects of the work environment and service excellence culture on employee performance. The conclusion of this study emphasizes that employee performance improvement can be achieved through the creation of a comfortable work environment, the consistent implementation of a service excellence culture, and the continuous strengthening of work motivation. These findings imply the importance of managing the work environment, service culture, and motivation as an integrated strategy for improving human resource performance in the food and beverage industry.
Citation Metrics:
Downloads
Article Details
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
References
Agustine, K. B., & Andani, K. W. (2023). Pengaruh Kompensasi dan Motivasi terhadap Kinerja Karyawan PT. Hasta Jaya Marina di Jakarta Pusat. Jurnal Manajerial dan Kewirausahaan, 5(2), 353–362. https://doi.org/10.24912/jmk.v5i2.23404
Ain, F. W., Bukhori, M., & Dewi, W. (2024). Pengaruh Motivasi Kerja, Kompetensi Pedagogik dan Profesionalisme terhadap Kinerja Guru di MTs Negeri 2 Maluku Tengah. Jurnal Ekonomi Manajemen dan Bisnis, 5(1), 28–42. https://jurnal.stie.asia.ac.id/index.php/jubis/article/view/2254/603
Asnora, F. H. (2024). Penerapan Fungsi Manajemen Sumber Daya Manusia dalam Pengelolaan Perusahaan. Optimal Jurnal Ekonomi dan Manajemen, 4(3), 66–75. https://doi.org/10.55606/optimal.v4i3.3853
Budiasa, K. (2021). Beban Kerja dan Kinerja Sumber Daya Manusia. Pena Persada. https://inlislite.ipdn.ac.id/opac/detail-opac?id=21482
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis. Cengage. https://books.google.co.id/books?id=0R9ZswEACAAJ
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Harmen, H., Innayah, D., & Anggita, D. R. (2025). Strategi Perekrutan dalam Meningkatkan Kinerja Karyawan pada Usaha Rumah Makan Padang Jaya. Journal of Business, Economics, and Finance, 3(1), 58–68. https://doi.org/10.37985/benefit.v3i1.1081
Haryono, S. (2017). Metode SEM untuk Penelitian Manajemen: AMOS, LISREL & PLS. Repository UMY. https://repository.umy.ac.id/handle/123456789/12640
Herlinda, H., Menne, F., & Suriani, S. (2021). Pengaruh Lingkungan Kerja, Motivasi Kerja dan Disiplin Kerja terhadap Kinerja Pegawai di Kantor Kecamatan Cenrana Kabupaten Maros. Postgraduate Bosowa University Publishing, 3(2), 1–13. https://garuda.kemdiktisaintek.go.id/documents/detail/2059047
Hidayat, A. R., & Astuti, A. W. (2024). Pengaruh Manajemen Sumber Daya Manusia terhadap Peningkatan Kinerja Karyawan di Perusahaan Digital. Jurnal Locus: Penelitian & Pengabdian, 3(9), 776–786. https://doi.org/10.58344/locus.v3i9.3161
Husna, L. U., & Prasetya, B. P. (2024). Pengaruh Motivasi dan Lingkungan Kerja terhadap Kinerja Karyawan PT. Mitra Sakti Boshe VVIP Club Yogyakarta. Jurnal Bintang Manajemen, 2(2), 19–28. https://doi.org/10.55606/jubima.v2i2.3039
Mustika, A., & Utomo, H. (2013). Pengaruh Budaya Organisasi terhadap Kinerja Karyawan dengan Variabel Kepuasan Kerja sebagai Variabel Intervening (Studi Kasus pada Koperasi Simpan Pinjam Gradiska Kecamatan Tuntang Kabupaten Semarang Tahun 2013). Jurnal STIE AMA, 6(12), 87–111. https://jurnal.stieama.ac.id/index.php/ama/article/viewfile/91/74
Nining, A. S., Jaenab, J., & Wulandari, W. (2023). Pengaruh Motivasi terhadap Kinerja Pegawai pada Dinas Komunikasi dan Informatika Kabupaten Bima. Trending: Jurnal Manajemen dan Ekonomi, 1(4), 392–405. https://doi.org/10.30640/trending.v1i4.1723
Pratama, W. A., Mariah, & Syuryadi. (2023). Pengaruh Kompensasi, Disiplin Kerja dan Motivasi terhadap Produktivitas Karyawan pada PT. Penerbit Erlangga. Jurnal Akuntansi dan Manajemen, 1(2), 186–199. https://e-jurnal.nobel.ac.id/index.php/manuver
Robbins, S., & Judge, T. (2018). Organizational behavior (18th ed.). Pearson Education. https://www.scirp.org/reference/referencespapers?referenceid=3017504
Septiana, S., Wicaksono, R. N., Saputri, A. W., Fawwazillah, N. A., & Anshori, M. I. (2023). Meningkatkan Kompetensi Sumber Daya Manusia untuk Masa yang Mendatang. Student Research Journal, 1(5), 446–466. https://doi.org/10.55606/srjyappi.v1i5.705
Setiyawami, Umiyati, H., & Christina, B. (2020). Kepemimpinan dan Teori Organisasi: Teori dan Konsep. CV Media Sains Indonesia. https://repository.umb.ac.id/1330/1/Buku%20Digital%20-%20Kepemimpinan%20Dan%20Teori%20Organisasi_%20Teori%20Dan%20Konsep%20%283%29.pdf
Sugiyono. (2008). Metode Penelitian Pendidikan: Pendekatan Kuantitatif, Kualitatif dan R&D. Alfabeta. https://books.google.co.id/books?id=0xmCnQAACAAJ
Sumaryono. (2024). Digitalisasi Manajemen Sumber Daya Manusia (Human Resource Management) dalam Rangka Meningkatkan Kinerja Karyawan In-Role dan Extra-Role di Bisnis Garmen Jadi/Ready Made Garment (RMG): Studi Kasus di Bangladesh. Jurnal Manajemen dan Pemasaran Digital, 2(1), 1–13. https://doi.org/10.38035/jmpd.v1i3
Tampi, B. J. (2014). Pengaruh Gaya Kepemimpinan dan Motivasi terhadap Kinerja Karyawan pada PT. Bank Negara Indonesia, Tbk (Regional Sales Manado). Acta Diurna Komunikasi, 3(4), 1–20. https://ejournal.unsrat.ac.id/v3/index.php/actadiurnakomunikasi/article/view/6228
Tazkia, F., & Jaelani, D. (2024). Analisis Penilaian Kinerja Karyawan PT. Prima Indo Energi. Jurnal Online Manajemen ELPEI (JOMEL), 4(2), 1003–1010. http://jurnal.stim-lpi.ac.id/index.php/elpei
Teguh, D., Pono, M., & Reni, A. (2023). Pengaruh Etika Kerja terhadap Disiplin Kerja dan Dampaknya pada Kinerja Pegawai Balai Penelitian Tanaman Serealia di Kabupaten Maro. Jurnal Ilmiah Bisnis & Kewirausahaan, 12(2), 210–221. https://e-jurnal.nobel.ac.id/index.php/jbk