Évaluation de la Satisfaction des Patients aux Techniques Thérapeutiques dans le Service des Brûlés de l'Hôpital Militaire d'Instruction Mohammed V - Une Étude Exploratoire
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Page Numbers:
138-148
Digital Object Identifier:
10.58578/ijecs.v4i1.7883
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Authors:
Kossai Housni1* 
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Authors retain copyright and grant the journal right of first publication.
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Abstract
This exploratory study aims to analyze the relationship between patient satisfaction and therapeutic practices within the burn unit of the Mohammed V Military Instruction Hospital in Rabat. Framed within the field of health psychology, it focuses on care perception, communication quality, and healthcare staff competence. Using both qualitative and quantitative approaches, 10 patients, 10 doctors, and 10 nurses were surveyed through questionnaires on satisfaction, working conditions, and quality of care. The findings indicate a generally high level of patient satisfaction, mainly associated with staff competence and the quality of caregiver-patient interactions. However, aspects such as communication and administrative management require improvements. The discussion highlights the importance of recognition, empathy, and psychosocial support in Moroccan healthcare institutions.
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Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
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