Transformasi Digital dalam Mewujudkan Pelayanan Kesehatan yang Prima di Rumah Sakit Jiwa Tampan Provinsi Riau Digital Transformation in Realizing Excellent Healthcare Services at Tampan Psychiatric Hospital, Riau Province
Article Sidebar
Page Numbers:
2945-2960
Digital Object Identifier:
10.58578/arzusin.v5i6.8326
Viewed: 154 times
Downloaded: 117 times
LYAS Publisher cordially invites qualified professionals to serve as Editors or Reviewers. Your expertise will make an important contribution to maintaining and strengthening the academic quality of our publications. Interested applicants are kindly requested to complete the application form at the following link: Editors & Reviewers
Please feel free to contact us if you need any further information about the submission process or if you have any additional questions.
Authors:Ruqayah Qisthijahraa1*, Tamba Togap Tambun2, Harapan Tua R.F.S3
Copyright :Authors retain copyright and grant the journal right of first publication.
Main Article Content
Abstract
Digital transformation is a strategic necessity for improving the quality of health services in the modern era. This study aimed to analyze the implementation of digital transformation at Rumah Sakit Jiwa (RSJ) Tampan, Riau Province, which has adopted various innovations such as the Hospital Management Information System (SIMRS), the SITAMPAN online registration service, and employee attendance based on electronic signatures, as well as to examine their contribution to the realization of excellent health services. A descriptive qualitative approach was employed through interviews, field observations, and document analysis with informants comprising healthcare workers, administrative staff, and management. The findings show that digitalization has accelerated the registration process, facilitated access to information, improved data accuracy, and strengthened transparency and work efficiency, which in turn has enhanced patient satisfaction through faster, more accurate, and more responsive services. However, the study also identified obstacles, including unstable internet connectivity, limited devices, and varying levels of employees’ digital literacy, which hinder optimal system utilization. Overall, digital transformation at RSJ Tampan has made a positive contribution to realizing excellent health services and strengthening accountability and public trust, with implications for the need to improve technological infrastructure and provide continuous training programs so that digitalization can proceed more optimally and sustainably in the future.
Citation Metrics:
Downloads
Article Details
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
References
Firdaus, R., Syeira, K., & Wijaya, N. (2025). Transformasi Digital Sistem Informasi Kesehatan Menuju Layanan Kesehatan yang Terkoneksi dan Berpusat pada Pasien. Economics and Digital Business Review, 6(2), 1045–1055.
Hanifa, S., & Wicaksono, K. E. (2025). Digital transformation of health services in Indonesia through the utilization of artificial intelligence, big data, and telemedicine: Systematic literature review. ICISTech Proceedings. https://doi.org/10.62951/icistech.v5i1.280
Hasan, A., Hasanah, N., & Anggiani, S. (2025). Transformasi Digital Rumah Sakit melalui Medical Artificial Intelligence, Healthcare Service Quality, dan Perceived Usefulness: Dampaknya terhadap Patient Satisfaction di RSUP Dr. Sitanala. JURSIMA, 12(3). https://doi.org/10.47024/js.v12i3.1155
Judijanto, L., Wibowo, G. A., Karimuddin, K., Samsuddin, H., Patahuddin, A., Anggraeni, A. F., . . . & Simorangkir, F. M. A. (2024). Research Design: Pendekatan Kualitatif dan Kuantitatif. PT Sonpedia Publishing Indonesia.
Kusumawardhani, J., Nughroho, A., & Budiyono, T. (2024). Analisis Manfaat Implementasi SIMRS WebView di Instalasi Radiologi RSUD Dr. R. Soetijono Blora. Jurnal Ilmu Kedokteran & Kesehatan Indonesia, 5(3). https://doi.org/10.55606/jikki.v5i3.8210
Laila, L., Sulistyawati, S., & Hidayat, M. S. (2024). Evaluasi Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS): Studi Literatur. Jurnal Promotif Preventif, 7(4), 710–723. https://doi.org/10.47650/jpp.v7i4.1424
Masita, D. A., Asumta, M. Z., Mawarti, H., & Zakaria, A. (2025). Digital transformation as part of hospital marketing strategy: Literature review. Indonesian Journal of Global Health Research, 7(2).
Maulaningrum, P., Mujanah, S., & Alif Fianto, A. Y. (2024). Transformasi Digital di Sektor Kesehatan: Tinjauan Literatur tentang Penerapan Teknologi Informasi dalam Manajemen Pelayanan. Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan, 5(1). https://doi.org/10.55606/jimek.v5i1.6399
Mukhid, A. (2021). Metodologi Penelitian Pendekatan Kuantitatif. Jakad Media Publishing.
Nurfaidah, N., Hafizha, Y. C., & Yeni, H. (2025). Transformasi Efisiensi Layanan Kesehatan dengan Sistem Informasi Manajemen Rumah Sakit (SIMRS) di RSUD Provinsi Sulawesi Barat. Jurnal Ekonomi Manajemen Sistem Informasi (JEMSI), 6(3).
Nurwito, B. S. (2024). Manfaat dan Efektivitas Penerapan Sistem Informasi pada Rumah Sakit Swasta dan Rumah Sakit Pemerintah. Jurnal Manajemen Informasi Kesehatan Indonesia, 12(2). https://doi.org/10.33560/jmiki.v12i2.664
Pane, M. S., Fanisya, N., Rizkina, S. R., Prinkawati, Y., & Agustina, D. (2024). Sistem Informasi Manajemen Rumah Sakit (SIMRS) untuk Meningkatkan Mutu Pelayanan Kesehatan di Indonesia. Detector: Jurnal Inovasi Riset Ilmu Kesehatan, 1(3). https://doi.org/10.55606/detector.v1i3.1980
Pitaloka, A. A., & Nugroho, A. P. (2021). Digital transformation in Indonesia health care services: Social, ethical and legal issues. Journal of STI Policy and Management, 6(1), 51–66. https://doi.org/10.14203/STIPM.2021.301
Pusdikasari, I., & Sanjaya, R. (2024). Hospital management information system (SIMRS) in improving service quality at Ogan Ilir Regional Hospital. Jurnal Kebijakan dan Manajemen Publik, 13(1). https://doi.org/10.21070/jkmp.v13i1.1786
Putra, K. A., Maharani, A., Widjaja, Y. R., & Purwadhi, P. (2024). Strategi Pelayanan Berbasis Teknologi dalam Manajemen Rumah Sakit: Solusi Digital untuk Peningkatan Efisiensi dan Kepuasan Pasien. J-CEKI: Jurnal Cendekia Ilmiah, 4(1), 2109–2113. https://doi.org/10.56799/jceki.v4i1.6507
Rahmatia, S., Basri, M., Ismail, I., Adi, S., Nasrullah, N., & Ahmad, A. (2025). Service quality in hospital inpatient care: SERVQUAL model approach. Health SA Gesondheid, 30, Article a3055. https://doi.org/10.4102/hsag.v30i0.3055
Salim, M. F., Syakira, I. N., Putri, E. M., & Miftachul Janah, F. (2024). Analisis Kesiapan Bridging SIMRS dan V-Claim di Rumah Sakit Pratama Kota Yogyakarta. Jurnal Informasi Kesehatan Indonesia, 9(1). https://doi.org/10.31290/jiki.v9i1.3661
Salsabilla, N. P., & Very, J. (2025). Analisis Kesuksesan Sistem Informasi dalam Manajemen Perusahaan Menggunakan Model DeLone dan McLean. Peshum: Jurnal Pendidikan, Sosial dan Humaniora, 4(3), 3831–3837. https://doi.org/10.56799/peshum.v4i3.8146
Santoso, F. S., Ramadhani, P. A., Amnamuchlisah, D., & Purba, S. H. (2024). Transformasi Digital dalam Sektor Kesehatan: Kajian Literatur untuk Mendukung Inovasi dan Efisiensi Layanan Kesehatan. Cindoku: Jurnal Keperawatan dan Ilmu Kesehatan, 2(1). https://doi.org/10.61492/cindoku.v2i1.240
Saputra, W. (2025). Dampak Digitalisasi Manajemen Rumah Sakit terhadap Efisiensi Pelayanan: Studi Literatur Sistem Informasi Rumah Sakit, RME, SIMRS. Jurnal Ilmu & Teknologi Kesehatan. https://doi.org/10.33221/jikm.v14i03.3834
Sulaiman, B. (2024). Challenges of digital transformation of healthcare industry: Perspektif fasilitas kesehatan swasta di Indonesia. Syntax Idea.
Surya, N. T., Aria, G. A. P., & Pujilestari, A. (2024). Accelerating digital transformation in the healthcare sector through health worker empowerment. Jurnal IPTEK Bagi Masyarakat. https://doi.org/10.55537/j-ibm.v5i1.1134