Development of a Web-Based Correspondence Service Information System to Improve the Administrative Efficiency of Wonowoso Village
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Abstract
Correspondence administration in Wonowoso Village relied on conventional procedures that lacked an integrated digital workflow for citizen submissions and administrative records. This study aimed to develop a web-based correspondence service information system to support more orderly village administration. Development comprised requirements mapping, system design, implementation, and functional verification. The application was built using Node.js, Express.js, EJS, MongoDB, and Mongoose, with Multer, express-session, bcryptjs, and Nodemailer supporting document uploads, administrator sessions, password security, and rejection notifications, respectively. Verification combined source-code inspection, desktop interface rendering, and examination of a MongoDB backup snapshot. The developed system provides four service types and connects citizen submissions with administrator processing through Pending, Approved, and Rejected statuses. Citizens can review service requirements, complete application forms, and upload supporting documents, while administrators can examine applications, assign letter numbers, preview letters, approve requests, and record reasons for rejection. The database snapshot contained four applications: one Approved and three Rejected. The system supports a more organized administrative workflow through centralized records, online submissions, and structured status management. Its contribution to administrative efficiency is therefore limited to workflow-level support; quantitative improvements were not established because pre–post service-time measurements and user usability testing were unavailable. The study provides a practical basis for refining digital village services and conducting broader field evaluations of efficiency and usability.
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