Analysis of the Liability of PT Fit and Health Indonesia for the Fulfillment of Consumers' Rights Arising from the Cessation of Gold's Gym Indonesia's Operations under Indonesian Consumer Protection Law

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Vol 4 No 3 (2026): Journal of Multidisciplinary Science: MIKAILALSYS
Page Numbers: 7225-7240
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Published: Sep 29, 2026
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Authors:
Azyumardi Azra Munawir1*, Deviana Yuanitasari2, Agus Suwandono3
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Azyumardi Azra Munawir
Universitas Padjadjaran, Indonesia
Deviana Yuanitasari
Universitas Padjadjaran, Indonesia
Agus Suwandono
Universitas Padjadjaran, Indonesia

Abstract

The closure of all Gold’s Gym Indonesia outlets in 2025 left consumers unable to access prepaid membership and personal training services. PT Fit and Health Indonesia’s concurrent Suspension of Debt Payment Obligations (PKPU) proceedings further complicated the fulfillment of their rights. This study examines the company’s legal liability and the remedies available to affected consumers. It employs a normative juridical method and descriptive analysis of primary, secondary, and tertiary legal materials. The analysis indicates that the company remains liable for losses arising from its failure to provide the agreed services. Law Number 8 of 1999 on Consumer Protection requires business actors to compensate consumers for such losses, while the Indonesian Civil Code provides a basis for liability for breach of contract. PKPU does not extinguish this liability, although it affects how consumers may pursue their claims. Available remedies include a class action, registration of claims in the PKPU proceedings, dispute resolution through the Consumer Dispute Settlement Agency (BPSK), and reporting alleged criminal violations where the elements of an offence are satisfied. The study clarifies how consumer protection, contractual liability, and PKPU procedures interact when prepaid services cease.

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Article Details

How to Cite
Munawir, A. A., Yuanitasari, D., & Suwandono, A. (2026). Analysis of the Liability of PT Fit and Health Indonesia for the Fulfillment of Consumers' Rights Arising from the Cessation of Gold's Gym Indonesia's Operations under Indonesian Consumer Protection Law. Journal of Multidisciplinary Science: MIKAILALSYS, 4(3), 7225-7240. https://doi.org/10.58578/mikailalsys.v4i3.12192

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Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

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