Pengembangan Sistem Informasi Pelayanan Publik Berbasis Web sebagai Upaya Digitalisasi Layanan di Kecamatan Gebog Development of a Web-Based Public Service Information System as an Effort to Digitalize Services in Gebog District
Article Sidebar
Page Numbers:
1540-1555
Digital Object Identifier:
10.58578/aldyas.v4i3.7555
Viewed: 296 times
Downloaded: 207 times
LYAS Publisher cordially invites qualified professionals to serve as Editors or Reviewers. Your expertise will make an important contribution to maintaining and strengthening the academic quality of our publications. Interested applicants are kindly requested to complete the application form at the following link: Editors & Reviewers
Please feel free to contact us if you need any further information about the submission process or if you have any additional questions.
Authors:
Rizky Adisaputra1*, Pratomo Setiaji2 
Copyright :
Authors retain copyright and grant the journal right of first publication.
Main Article Content
Abstract
The lack of studies on the digitalization of public services at the sub-district level forms the background of this research, despite evidence that digitalization significantly improves service quality and efficiency. This study aims to design and implement a web-based public service information system in Gebog Sub-District. The approach used is Research and Development (R&D) with the waterfall model. Five respondents were purposively selected, consisting of three government officials and two local residents. Data were collected through observation, interviews, documentation, and user satisfaction questionnaires, and analyzed descriptively. The results show that the developed information system reduced service time from 2–3 days to just 1 day. The average user satisfaction score reached 4.44 out of 5, with ease of access receiving the highest rating, while data security was identified as an area needing improvement. The study concludes that the web-based information system is effective in enhancing the efficiency and quality of public services at the sub-district level. The implications highlight the need to strengthen internet infrastructure, improve digital literacy among officials and citizens, and develop more robust system security features. This study contributes empirical insights to the e-government literature at the local level and opens opportunities for further research with a broader and more diverse respondent base.
Downloads
Article Details
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
References
Aditya, A. ’Amala, Setiaji, P., & Irawan, Y. (2025). Rancang Bangun Sistem Informasi Manajemen Data Pelanggan dan Pembayaran Berbasis WEB Di PT. Lokajaya Surya Mahardika. Jatilima : Jurnal Multimedia Dan Teknologi Informasi, 07(02). https://doi.org/10.54209/jatilima.v7i02.1418
Afif, F., Arifin, M., Setiawan, A., & Muzid, S. (2024). Perancangan Sistem Informasi Pengarsipan Surat Berbasis Web Pada Kantor Kecamatan Juwana. JURNAL SISTEM INFORMASI DAN TENOLOGI, Edisi Khusus, 35–44. http://www.jurnal.umk.ac.id/sitech
Ahmad, F. S., Susanti, N., & Muzid, S. (2022). IMPLEMENTASI TEKNOLOGI WHATSAPP PADA ADINDA (APLIKASI DIGITALISASI ADMINISTRASI DESA). JURNAL SISTEM INFORMASI DAN TENOLOGI, 5(1), 57–64.
Anwar, A. Z., & Rohman, F. (2020). DIGITALISASI DOKUMEN DAN PELAYANAN UNTUK MENINGKATKAN KINERJA PEMERINTAH DESA. ABDIMAS UNWAHAS, 5(1). https://doi.org/10.31942/abd.v5i1.3339
Ariandi, M., Cahya, M. A. D., & Fatmasari, F. (2023). Digitalisasi E-Document Pelayanan Administrasi Terpadu pada Kecamatan Sembawa. Jurnal Teknologi Informatika Dan Komputer, 9(2). https://doi.org/10.37012/jtik.v9i2.1839
Candra Wijaya, S., Aksa Mahendra, A., Nur Hamdan, T., Ramdan, H., & Aditya, R. (2024). Pengembangan Sistem Informasi Pelayanan Publik untuk Pemerintah Daerah. Jurnal MENTARI: Manajemen, Pendidikan Dan Teknologi Informasi, 3(1), 40–51. https://doi.org/10.33050/mentari.v3i1
Dwi Utama, A., & Yahfizham. (2024). Manajemen Proyek Sistem Informasi Pendataan Penjualan Donat Kawan Mamak Berbasis Web dengan Menggunakan Framework Laravel Penulis Korespondensi. http://www.jurnal.umk.ac.id/sitech
Familiawati, R., Sugianto, H., & Apriza, T. (2025). Efektivitas Pelayanan Publik di Era Digital: Studi Pada Pelayanan Administrasi Kependudukan di Kota Bekasi. INNOVATIVE: Journal Of Social Science Research, 5(3), 7692–7699. https://doi.org/https://doi.org/10.31004/innovative.v5i3.20142
Fiteriani, N., Junita, R., & Rahmah, S. (2024). Strategi Pembelajaran Kontekstual dalam Menanamkan Sikap Sabar di MI Al Bustanussaniyah. EduSpirit : Jurnal Pendidikan Kolaboratif, 1(1), 156–161. https://doi.org/10.57255/eduspirit.v1i1.17
Hidayat, A., Ridhaihi, N. Q., Shiddiq, M. F. A., Ra’pak, F. T., & Khaerunnisa, A. A. (2023). Pengembangan Aplikasi MySaku Menggunakan Metode Waterfall. Indonesian Technology and Education Journal, 01(02).
Ibrahim, W. H., & Maita, I. (2017). SISTEM INFORMASI PELAYANAN PUBLIK BERBASIS WEB PADA DINAS PEKERJAAN UMUM KABUPATEN KAMPAR. Jurnal Ilmiah Rekayasa Dan Manajemen Sistem Informasi, 3, 17–22.
Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (PANRB). (2022). Akselerasi Digitalisasi Pelayanan Publik melalui MPP Digital. Menpan.Go.Id. https://www.menpan.go.id/site/berita-terkini/akselerasi-digitalisasi-pelayanan-publik-melalui-mpp-digital
Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (PANRB). (2024). Indonesia Naik 13 Peringkat pada UN E-Government Survey 2024, Menteri PANRB: Kolaborasi Akselerasi Transformasi Digital Pemerintah melalui SPBE. Menpan.Go.Id. https://menpan.go.id/site/berita-terkini/indonesia-naik-13-peringkat-pada-un-e-governmentsurvey-2024-menteri-panrb-kolaborasi-akselerasi-transformasi-digital-pemerintah-melalui-spbe
Khairul Abidin, Fenty Kurnia Oktorina, & Slamet Triyanto. (2023). Penerapan Metode SDLC Waterfal Dalam Pembuatan Sistem Pendataan Peternakan Kabupaten Kampar Berbasis Web Menggunakan Framework Codeigniter. Jurnal Elektronika Dan Teknik Informatika Terapan ( JENTIK ), 1(3), 241–248. https://doi.org/10.59061/jentik.v1i3.396
Nenobais, H., & Rachmatsyah, T. H. (2023). IMPLEMENTASI DIGITALISASI LAYANAN PUBLIK DI KOTA BOGOR. Ilmu Sosial Terapan Pandangan Pemangku Kepentingan, 96–110.
Nirawati, L., Safitri, B. A. D., & Ahmad, R. F. (2020). Pengaruh Kemudahan Transaksi dan Kepercayaan Produk terhadap Loyalitas Pelanggan Gojek (Studi pada Mahasiswa Aktif Administrasi Bisnis Upn “Veteran” Jawa Timur). Syntax Idea, 2(9).
Novianto, R., & Novita, M. (2023). Digitalisasi Layanan Publik: Meningkatkan Responsifitas dan Kecepatan Tanggapan dalam Pengaduan Air Minum PDAM Kabupaten Jepara melalui Sistem …. Prosiding Seminar Nasional …, 2023.
Nugroho, R. A., & Purbokusumo, Y. (2020). E-Government Readiness: Penilaian Kesiapan Aktor Utama Penerapan E-Government di Indonesia E-Government Readiness: Main Actor Readiness Assessment for E-Government Application in Indonesia. Iptek-Kom, 22(1).
Rusmansyah, R., Hamid, A., Misbah, M., Rahmawati, L., Huda, N., Azizah, Z., Sugianti, R., & Wahidah, W. (2022). Pelatihan Research and Development bagi Guru MGMP Kimia Kabupaten Hulu Sungai Utara. Bubungan Tinggi: Jurnal Pengabdian Masyarakat, 4(3). https://doi.org/10.20527/btjpm.v4i3.6089
Setiaji, P., Adi, K., & Surarso, B. (2024). Development of Classification Method for Determining Chicken Egg Quality Using GLCM-CNN Method. Ingenierie Des Systemes d’Information, 29(2), 397–407. https://doi.org/10.18280/isi.290201
Setiaji, P., Adiyono, S., Prayogo, A., & Kurniasari, N. (2025). Developing a Cloud-Native Internship Management Platform: Enhanced Efficiency and Integration through Object-Oriented Architecture. Journal of Information Systems and Informatics, 7(1), 631–648. https://doi.org/10.51519/journalisi.v7i1.1036
Setiaji, P., & Setiawan, A. (2016). PERANCANGAN SISTEM INFORMASI DANA DESA DI KABUPATEN KUDUS. Simetris : Jurnal Teknik Mesin, Elektro Dan Ilmu Komputer, 7(1). https://doi.org/10.24176/simet.v7i1.533
Setiaji, P., & Setiawan, A. (2020). Portal Kerajinan Tas Untuk UMKM Di Kabupaten Kudus. Jurnal SITECH: Sistem Informasi Dan ….
Setiaji, P., Setiawan, A., & Supriyono. (2022). Penggunaan Web Sebagai Upaya Peningkatan Penjualan UMKM Pisau Desa Hadipolo Kudus. Jurnal Abdimas PHB, 5(1), 118–123.
Yunaningsih, A., Indah, D., & Septiawan, F. E. (2021). Upaya Meningkatkan Kualitas Layanan Publik Melalui Digitalisasi. Jurnal ALTASIA, 3(1), 9–16.