Participation of Clients in the E-Banking Practices of Nepalese Commercial Banks
Article Sidebar
Page Numbers:
14-32
Digital Object Identifier:
10.58578/mjaei.v2i1.4526
Viewed: 290 times
Downloaded: 260 times
LYAS Publisher cordially invites qualified professionals to serve as Editors or Reviewers. Your expertise will make an important contribution to maintaining and strengthening the academic quality of our publications. Interested applicants are kindly requested to complete the application form at the following link: Editors & Reviewers
Please feel free to contact us if you need any further information about the submission process or if you have any additional questions.
Authors:
Rajesh Kumar Sah1, Binod Lal Karn2, Suresh Kumar Sahani3 
Copyright :
Authors retain copyright and grant the journal right of first publication.
Main Article Content
Abstract
The aim of present research was to analyze the different e-banking services provided by Nepalese commercial bank in terms of customers’ participation. Nowadays, almost all commercial banks and financial intermediaries provide internet banking services for their customers in order to reduce cost and time. This study conducted to understand the different technological advancement used by the Nepalese commercial bank in their day-to-day operation. Data for this research came from both primary and secondary sources: responses from a questionnaire and many secondary sources. Present investigation was conducted utilizing a survey technique using a questionnaire as the data collecting tool. To get understanding of consumers' involvement in the Nepalese banking sector, structured sets of questions including Likert scale questions, yes/no questions, multiple choice questions were asked. According to the findings of this study, decision-makers should take into consideration the importance of centering their attention on the alertness, and faith of clients. This can be accomplished by enhancing safety measures, implementing proper e-legislation, and offering electronic bills or assurance for each and every transaction. The ultimate goal is to instill a greater sense of confidence in those who use such services and to encourage a culture of internet banking usage throughout Nepal. The findings of this study indicate that both the environment in which the application for online banking is used and the program itself are in need of further enhancement. The bank should always place a strong emphasis on encouraging consumer participation in the use of online banking services, rather than only focusing on the implementation of latest technological advancements.
Citation Metrics:
Downloads
Article Details
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
References
Aladwani, A.M. (2001). Online banking: a field study of drivers, development challenges and expectations. International Journal of information and Management, 2 (1): Pp. 213-225
Angelakopoulos, G & Mihiotis, A. (2011). E-banking challenges and Opportunities in Greek banking sector. Electronic Commerce Research Journal, 11 (3) 297-319
Beshir, E. & Zelalem, B. (2020). The Effect of e-banking Service Quality on Customer’s satisfaction and Loyalty. The Strategic Journal of Business & Change Management, 7 (3), 818-832.s
Chaudhary, P. (2015) E-banking: A Pioneering Service Approach in Commercial Banks in India-“ Pacific Business Review International”.
Daniel, E. (1999). Provision of electronic banking in the UK and the Republic of Ireland. International Journal of Bank Marketing, 17 (2): 72-82
Durgapal, B. P. and Bhatta, K. R. (2016). “A Multiple Comparison of Service Quality between Public, Foreign Venture and Private Sector Banks in Nepal.” IOSR Journal of Business Management 18 (10): 109-20. Doi: 10.9790/487x-181005109120
Hoseini, A., & Dangoliani, S. K. (2015). Investigating the Effect of Electronic Banking Services Quality on the Customer Satisfaction. Journal of International Economics and Business, 1 (4), 37-42
Hossain, Md Motahar, Dilara Irin, Shajedul Islam, and Sumi saha. 2013. “Electronic Banking Services: A Study on Selected Commercial Banks in Bangladesh.” Asian Business Review 3(1).
Khattri, J. R. (2013). “ Internet Banking in Nepal, Uses and challenges
Kumar, A. and Sharma G. (2018). “Effectiveness of Internet Banking System and Clients Satisfaction: Evidence from Surkhet, Nepal.” Nepal Journal of Multidisciplinary Research
Parasuraman, A., Zeithaml, V. A., & Berry, L.L. (2005). Refinement and Reassessment of the SERVQUAL Scale. Journal of Retaling, 67 (4), 420-450.
Shankar, A., & Jebarajakirthy, C. (2019). The Influence of e-banking Service Quality on Customer loyalty: A Moderated Mediation Approach. International Journal of Bank Marketing. 3(5), 45-57
Zavareh, et al. (2012). E-service Quality Dimensions and their Effects on e-customer satisfaction in Internet Banking Services. Procedia-Social and Behavioral Sciences, 40 (5), 441-455.