The Effect of Work Environment and Workload on Employees’ Emotional Exhaustion at Class IIA Correctional Institution in Padang
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Abstract
Correctional employees face demanding security responsibilities, direct interactions with inmates, and overcrowding, which may contribute to psychological strain and emotional exhaustion. This study examined the relationships of work environment and workload with employees’ emotional exhaustion at Class IIA Correctional Institution in Padang. A quantitative approach was employed involving 48 security personnel selected through purposive sampling. Primary data were collected using a Likert-scale questionnaire and analyzed through multiple linear regression in SPSS version 25, following instrument testing and checks of regression assumptions. Workload was significantly associated with emotional exhaustion, whereas work environment showed no statistically significant independent association. The overall regression model incorporating both variables was statistically significant. These findings identify workload as an important correlate of emotional exhaustion in this correctional setting and provide contextual evidence for understanding occupational demands among correctional personnel. The results support institutional evaluation of task distribution, staffing adequacy, work schedules, and workplace facilities to address occupational demands and support employee well-being.
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