Management of Student Administrative Services at Madrasah Tsanawiyah Nurul Hikam, Tanjung Jabung Barat, Jambi Province

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Page Numbers: 5347-5367
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Published: Aug 11, 2026
Digital Object Identifier: 10.58578/mikailalsys.v4i3.11756
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Authors:
Erlan Saputri1, Siti Raudhatul Jannah2, Fransisko Chaniago3
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Erlan Saputri
UIN Sulthan Thaha Saifuddin Jambi, Indonesia
Siti Raudhatul Jannah
UIN Sulthan Thaha Saifuddin Jambi, Indonesia
Fransisko Chaniago
UIN Sulthan Thaha Saifuddin Jambi, Indonesia

Abstract

Student administrative service management is essential for maintaining orderly records, ensuring data accuracy, and sustaining educational activities in madrasahs. However, research examining these services as an integrated cycle of planning, organizing, implementation, and supervision in private Islamic junior secondary schools remains limited. This study aimed to describe the management of student administrative services, identify its supporting and inhibiting factors, and examine the solutions implemented at Madrasah Tsanawiyah Nurul Hikam, Tanjung Jabung Barat. A descriptive qualitative approach was employed, involving purposively selected informants comprising the madrasah head, administrative staff, teachers, and students. Data were collected through observations, interviews, and documentation and analyzed through data reduction, data display, and conclusion drawing and verification. Data credibility was established through source and technique triangulation. The findings indicate that student administrative services were delivered through the four management functions. Their implementation was supported by the leadership of the madrasah head, staff cooperation, and existing facilities, although limited personnel, facilities, service time, and the absence of written standard operating procedures constrained service effectiveness. The madrasah addressed these constraints by strengthening coordination, optimizing available facilities, gradually adopting information technology, conducting regular supervision, and improving administrative staff competence. The study concludes that effective student administrative services depend on the coordinated implementation of management functions, adequate institutional support, and sustained staff capacity development. These findings provide context-specific evidence for improving administrative governance in private madrasahs and highlight the importance of formalized procedures, human-resource development, and gradual digitalization in strengthening service quality.

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How to Cite
Saputri, E., Jannah, S. R., & Chaniago, F. (2026). Management of Student Administrative Services at Madrasah Tsanawiyah Nurul Hikam, Tanjung Jabung Barat, Jambi Province. Journal of Multidisciplinary Science: MIKAILALSYS, 4(3), 5347-5367. https://doi.org/10.58578/mikailalsys.v4i3.11756

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Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

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