Pengaruh Kualitas Pelayanan Kesehatan terhadap Tingkat Kepuasan Masyarakat pada Program Pemberantasan Sarang Nyamuk (PSN) 3M Plus di Desa Asembagus Kecamatan Kraksaan Kabupaten Probolinggo The Influence of Health Service Quality on Community Satisfaction in the Mosquito Nest Eradication (PSN) 3M Plus Program in Asembagus Village, Kraksaan Subdistrict, Probolinggo Regency
Article Sidebar
Page Numbers:
1104-1118
Digital Object Identifier:
10.58578/ahkam.v4i3.7268
Viewed: 171 times
Downloaded: 101 times
LYAS Publisher cordially invites qualified professionals to serve as Editors or Reviewers. Your expertise will make an important contribution to maintaining and strengthening the academic quality of our publications. Interested applicants are kindly requested to complete the application form at the following link: Editors & Reviewers
Please feel free to contact us if you need any further information about the submission process or if you have any additional questions.
Authors:Mahfud Jailani Aminulloh1, Mastina Maksin2, Maulidia Gita Lestari3*
Copyright :Authors retain copyright and grant the journal right of first publication.
Main Article Content
Abstract
Dengue Hemorrhagic Fever (DHF) remains a serious public health concern in Indonesia, including in Probolinggo Regency. One preventive measure undertaken is the Mosquito Nest Eradication Program (Program Pemberantasan Sarang Nyamuk or PSN) 3M Plus, which involves the role of jumantik (mosquito larvae monitoring) cadres and active community participation. However, public satisfaction with the program's implementation remains suboptimal. This study aims to analyze the influence of health service quality, specifically the quality of jumantik cadre socialization and the quality of program implementation on community satisfaction in Asembagus Village, Kraksaan District, Probolinggo Regency. A quantitative inferential method was used, with data collected through questionnaires, observations, and documentation. A total of 138 respondents were selected using the Slovin formula from a population of 210 households. Regression analysis results show that the quality of PSN 3M Plus program implementation has a significant effect on community satisfaction (sig. 0.004 < 0.05), whereas the quality of jumantik cadre socialization does not (sig. 0.597 > 0.05). The coefficient of determination (R²) value of 6.4% indicates that most of the variation in community satisfaction is influenced by factors outside the studied variables. The main conclusion of this study is that improving field-level implementation quality—including accuracy, community participation, and program sustainability is key to the program’s success. The implications highlight the need for more interactive socialization strategies and community-based health services to enhance DHF prevention efforts and increase public satisfaction.
Downloads
Article Details
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
References
Arifin, J. (2017). SPSS 24 untuk penelitian dan skripsi. Elex Media Komputindo.
Banawestri, K., & Widyasari, I. A. P. G. (2024). Pemberdayaan masyarakat dan intervensi kesehatan lingkungan terhadap penanggulangan stunting dan penyakit menular. Dharma Sevanam: Jurnal Pengabdian Masyarakat, 3(2), 197–212. https://doi.org/10.53977/sjpkm.v3i2.2138
Citrawati, I. A. N., Nafisa, I., Rahayu, I., Safitri, I., Herawati, I. R., & Fatiha, C. N. (2025). Implementasi program promosi kesehatan 3M plus dalam meningkatkan kesadaran kolektif pencegahan DBD di Banjarnegara. Room of Civil Society Development, 4(2), 279–289. https://doi.org/10.59110/rcsd.526
Fatmasari, E. Y., Wigati, P. A., Sriatmi, A., Suryawati, C., & Suryoputro, A. (2023). Penguatan peran kader kesehatan dalam kewaspadaan terhadap demam berdarah dengue (DBD) di Kota Semarang. Journal of Public Health and Community Service, 2(2), 68–72. https://doi.org/10.14710/jphcs.2023.18882
Ikawati, D. (2018). Analisis kebijakan pelayanan kesehatan gratis terhadap tingkat kepuasan masyarakat di Desa Bulo Wattang Kecamatan Panca Rijang. PRAJA: Jurnal Ilmiah Pemerintahan, 6(1), 1–5. https://jurnal.umsrappang.ac.id/praja/article/view/410
Kementerian Kesehatan Republik Indonesia. (2016). Petunjuk teknis implementasi PSN 3M-plus dengan gerakan 1 rumah 1 jumantik. Kementerian Kesehatan Republik Indonesia. https://labkesmaspangandaran.id/perpustakaan/index.php?p=show_detail&id=4131
Khan, J., Adil, M., Wang, G., Tsheten, T., Zhang, D., Pan, W., Khan, M. A., Rehman, I. ur, Zheng, X., Wu, Z., & Wu, Y. (2022). A cross-sectional study to assess the epidemiological situation and associated risk factors of dengue fever; knowledge, attitudes, and practices about dengue prevention in Khyber Pakhtunkhwa Province, Pakistan. Frontiers in Public Health, 10, 923277. https://doi.org/10.3389/fpubh.2022.923277
Kristian, I., Nuradhawati, R., & Ristala, H. (2024). Peran e-government dalam meningkatkan transparansi publik di Indonesia (Studi kasus pada pemerintah Kabupaten Bandung). Jurnal Academia Praja, 7(2), 252–263. https://doi.org/10.36859/jap.v7i2.2837
Nitami, M. (n.d.). Determinan pemberantasan sarang nyamuk pada ibu rumah tangga di Bogor. Berita Kedokteran Masyarakat. https://doi.org/10.22146/BKM.12170
Kementerian Kesehatan Republik Indonesia. (n.d.). Pedoman pencegahan dan pengendalian demam berdarah dengue di Indonesia. http://digilib.upnb.ac.id/items/show/526
Kementerian Kesehatan Republik Indonesia. (n.d.). Repository—Aplikasi repository kementerian kesehatan republik Indonesia. https://repository.kemkes.go.id/book/732
Sari, P. (2012). Hubungan kepadatan jentik Aedes sp. dan praktik PSN dengan kejadian DBD di sekolah tingkat dasar di Kota Semarang. Jurnal Kesehatan Masyarakat Universitas Diponegoro, 1(2), 18737. https://www.neliti.com/publications/18737/
Sari, T., & Putri, R. (2019). Pemberantasan sarang nyamuk 3M plus terhadap kejadian demam berdarah dengue di Puskesmas Payung Sekaki Kota Pekanbaru: Studi kasus kontrol. Jurnal Epidemiologi Kesehatan Indonesia, 3(2). https://doi.org/10.7454/epidkes.v3i2.1781
Sekarwati, N., Khristiani, E. R., & Aprilia, W. I. (2025). Faktor-faktor yang berhubungan dengan praktik PSN demam berdarah dengue oleh ibu rumah tangga di Padukuhan Gunung Gebang, Sumberharjo, Prambanan, Sleman. Mikki: Majalah Ilmu Keperawatan dan Kesehatan Indonesia, 14(1), 12–21. https://doi.org/10.47317/mikki.v14i1.709
Taniansyah, D. S., Widjanarko, B., & Husodo, B. T. (2020). Faktor–faktor yang berhubungan dengan perilaku pemberantasan sarang nyamuk petugas kebersihan kos di Kelurahan Tembalang. Jurnal Kesehatan Masyarakat, 8(5), 707–713. https://doi.org/10.14710/jkm.v8i5.27944
Wijayanti, Y. T., & Lestariningsih, S. (2014). Analisis determinan kejadian demam berdarah dengue dan upaya penanggulangannya di Kota Metro. Jurnal Kesehatan Metro Sai Wawai, 7(1), 48–55. https://doi.org/10.26630/jkm.v7i1.307
Winarsih, S. (2013). Hubungan kondisi lingkungan rumah dan perilaku PSN dengan kejadian DBD. Unnes Journal of Public Health, 2(1). https://doi.org/10.15294/ujph.v2i1.3041