Pengaruh Harga dan Promosi terhadap Kepuasan Pelanggan pada Klinik Kecantikan Aiskin Padang The Influence of Price and Promotion on Customer Satisfaction at Aiskin Beauty Clinic in Padang
Main Article Content
Abstract
Customer satisfaction is the main goal that must be realized so that customers continue to use a product or service from a brand. There are complaints from Aiskin Padang customers regarding prices and promotions, indicating that these two aspects can influence customer satisfaction. This research is a type of causal associative research using a quantitative approach. Determining the sample size for this study used the Lemeshow formula and obtained 96 respondents with the data collection technique distributed using a questionnaire via Google Form. The data analysis techniques used are the classical assumption test and multiple regression analysis with hypothesis testing carried out using the t test, f test, and determination test with the help of the Microsoft Excel and SPSS version 20 programs. The results of this research show that all hypotheses are acceptable, 1) there are positive and significant influence between price on customer satisfaction 2) there is a positive and significant influence between promotion on customer satisfaction 3) there is a positive and significant influence between price and promotion simultaneously on customer satisfaction. The proportion of price and promotion influence is 66.0%, while the remaining 34.0% is outside this research.
Downloads
Article Details
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
References
Fatihudin, D., & Firmansyah, A. (2019). Pemasaran Jasa (strategi, mengukur kepuasan dan loyalitas pelanggan). Deepublish.
Ghozali, I. (2016). Aplikasi Analisis Multivariate.
Hamdani, F. F., & Rahmiati, R. (2023). Manajemen Matahari Salon di Kota Bukittinggi. Jurnal Pendidikan Tambusai, 7(1), 1143-1152.
Laksana, M. F. (2019). Praktis Memahami Manajemen Pemasaran. Sukabumi: CV. Al Fath Zumar.
Lemeshow, S. et. al. (1997). Besar Sampel dalam Penelitian Kesehatan. Yogyakarta: Gadjah Mada University Press
Niangtyasgayatri, T. I. (2021). PERIZINAN PENGELOLAAN LIMBAH B3 KLINIK KECANTIKAN DI KOTA BANDAR LAMPUNG.
Putra, D., Idris, M., & Maryadi, M. (2020). Pengaruh Kompetensi, Motivasi Kerja dan Budaya Organisasi Terhadap Kinerja Pegawai pada Dinas Perhubungan Kabupaten Polewali Mandar. Jurnal Magister Manajemen Nobel Indonesia, 1(1), 42-49.
Rafika, K. (2021). PRAKTIK BISNIS KLINIK KECANTIKAN PERSPEKTIF HUKUM EKONOMI SYARIAH (Studi Kasus di Reta Beauty Clinic Purwokerto) (Doctoral dissertation, IAIN Purwokerto).
Ratnasiwi, P., & Idris, A. (2022). Pengaruh return on assets, total assets turnover dan inventory turnover terhadap perubahan laba. Jurnal Cendekia Keuangan, 1(1), 14-26.
Sa’adah, L. (2020). Kualitas layanan, harga, citra merk serta pengaruhnya terhadap kepuasan konsumen. LPPM Universitas KH. A. Wahab Hasbullah.
Setiawan, D. A., Husen, I. A., Yuliansyah, R., & Wasif, S. K. (2022). Pengaruh Promosi, Kualitas Pelayanan Dan Nilai Pelanggan Terhadap Kepuasan Konsumen Gojek (Studi Kasus Ini Di Wilayah Kelurahan Cipinang Besar Utara). Jurnal Inovasi Penelitian, 2(9), 3131-3148.
Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif, R&D. Bandung : IKAPI
Wahyuningsih, N., & Ernawati, S. (2021). Pengaruh Harga Dan Kualitas Produk Terhadap Kepuasan Konsumen Pada Rocket Chicken Kota Bima. JOURNAL SCIENTIFIC OF MANDALIKA (JSM) e-ISSN 2745-5955| p-ISSN 2809-0543, 2(5), 175-185.
Yuliyanto, W. (2020). Pengaruh promosi terhadap kepuasan pelanggan di Toko Aleea Shopid Kebumen. Journal of Business and Economics Research (JBE), 1(2), 168-172.