Pengaruh Kualitas Layanan dan Fitur Produk BSI Mobile terhadap Kepuasan Nasabah Bank Syariah Indonesia KCP Veteran Makassar The Influence of Service Quality and Product Features of BSI Mobile on Customer Satisfaction at Bank Syariah Indonesia KCP Veteran Makassar
Article Sidebar
Page Numbers:
231-243
Digital Object Identifier:
10.58578/ajisd.v2i3.2942
Viewed: 615 times
Downloaded: 386 times
LYAS Publisher cordially invites qualified professionals to serve as Editors or Reviewers. Your expertise will make an important contribution to maintaining and strengthening the academic quality of our publications. Interested applicants are kindly requested to complete the application form at the following link: Editors & Reviewers
Please feel free to contact us if you need any further information about the submission process or if you have any additional questions.
Authors:
Nur Ahlamiah Tri Putri Masykur1, Fathurrahman Fathurrahman2, Muslihati Muslihati3 
Copyright :
Authors retain copyright and grant the journal right of first publication.
Main Article Content
Abstract
This research aims to determine the influence of service quality and BSI mobile product features on customer satisfaction at Bank Syariah Indonesia KCP Veteran Makassar. The sample in this research is customers who use BSI mobile at Bank Syariah Indonesia KCP Veteran Makassar. The method used in this research is a quantitative method with a survey method that uses a questionnaire as a data collection instrument. Based on the research results, it was found that the first hypothesis was accepted, namely that service quality has a positive and significant impact on customer satisfaction in using BSI mobile. Likewise with the second hypothesis, where product features have a positive and significant impact on customer satisfaction in using BSI mobile. And with that, the third hypothesis is also accepted, which shows that together or simultaneously service quality and product features have a positive and significant impact on customer satisfaction at Bank Syariah Indonesia KCP Veteran Makassar.
Downloads
Article Details
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
References
Cahyanil, N.K. (2021). Pelngaruh Kelmudahan Dan Kualiltas Pellayanan Telrhadap Loyaliltas Nasabah Pelngguna El-Channell Delngan Kelpuasan Selbagail Varilabell Ilntelrvelnilng Pada BSIl KCP Ponorogo Cokroamilnoto.
Cahyantil, Ilntan Nur. (2021). Pelngaruh Kualiltas Pellayanan Dan Kualiltas Produk Telrhadap Kelpuasan Nasabah Dil Bank Syarilah Ilndonelsila Cabang Madilun, Ell-Mal: Jurnal Kajilan Elkonomil & Bilsnils Ilslam.
Delvy, Nurul Azilzah Aunilllah, and Khusnul Filkrilyah.(2022). Pelngaruh Promosil Dan Kualiltas Layanan Telrhadap Kelputusan Nasabah Melnggunakan Layanan BSIl Mobillel Pada Bank Syarilah Ilndonelsila KC Surabaya Dilpelnogoro, Jurnal Illmu Komputelr, Elkonomil Dan Manajelmeln (JIlKElM).
Dwilta Felbrilantil, Sellla Azara Laillatul Hildayah, Abdullah, Nadila Fathurrahmil Lawilta. (2021). Pelnelrapan Basils Data Pada Pelrusahaan Pelrbankan (Studil Kasus Pelnelrapan Mobillel Bankilng Pada Bank Syarilah Ilndonelsila).
Fahmil, Relza Zulfilkar. (2016). Pelngaruh Pelrselpsil Kualiltas Produk, Kelsadaran Melrelk, Filtur Produk Dan Harga Telrhadap Kelputusan Pelmbellilan Ponsell Xilaomil Dil Surabaya.
Fandil, Achmad. ((2019). Pelngaruh Kualiltas Layanan Telrhadap Milnat Nasabah Melnggunakan Mobillel Bankilng PT Bank Syarilah Mandilril Surabaya, Jurnal Elkonomil Ilslam.
Hafilz, Husnul.(2022). Pelngaruh Kualiltas Layanan Dan Kualiltas Produk Mobillel Bankilng Bank Syarilah Ilndonelsila (BSIl) Telrhadap Kelpuasan Nasabah Pada Mahasilswa Program Studil Elkonomil Syarilah UIlN SUSKA RIlAU.
Hilda Hilyantil, Lucky Nugroho, Ciltra Sukmadillaga, Telttelt Filtriljantil. (2020). Pelluang Dan Tantangan Filntelch (Filnancilal Telchnology) Syarilah Dil Ilndonelsila, Jurnal Illmilah Elkonomil Ilslam.
Nurul Hildayah, Susilla Andrilyatil, Vilna Rilsmayanil, Vilvilannilsa Vilctorila. (2022). Pelngaruh Kualiltas Pellayanan, Kelmudahan Transaksil Dan Filtur Produk Telrhadap Kelpuasan Nasabah Dalam Pelnggunaan BSIl Mobillel Bankilng, Jurnal Elkonomil Syarilah.
Pranantha, Ellsandro Yoga. (2021). Pelngaruh Kualiltas Layanan Dan Filtur Produk BSIl Mobillel Telrhadap Kelpuasan Nasabah Bank Syarilah Ilndonelsila Dil Kabupateln Slelman.
Putril Maulilddilna, Dama Mustilka. (2022). Pelngaruh Kualiltas Layanan Mobillel Bankilng Telrhadap Kelpuasan Nasabah Bank Syarilah Ilndonelsila (BSIl) Dil Rumah Sakilt Thursilna.